- STORE REVIEWS
- PRODUCT REVIEWS
2004-07-28
1/5
"Ordered DDR Ram, order went through and shipped resaonably enough. Recieved item and it was DOA. Recieved RMA, returned item. That was over SIX MONTHS AGO, and still no refund. RMA # is 13414. Exchanged several emails with Rowell Manalaysay and each time he indicated "don't know why it is taking so long.." "refund person is out today, will check with them tomorrow and get back to you.." etc. etc. I am prepared to file in small claims court to recover this debt... This company is a complete farce. Will also be adding my name to the NV AG list of complaintants."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
