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2021-08-03
1/5
Worst Ever
"The worst customer service and experience. If I could give this store a -5 star rating I would. Last Sunday I went to the Men’s Warehouse on SmithRidge in Reno because my father had died 2 days prior. I was not aware at this time about a mandatory mask mandate that has once again been forced on the people. This review is not about debating masks…It is about the extreme lack of professionalism, service, rudeness, and zero human empathy of the entire staff.
As soon as I entered (wearing no mask) the store several employees and sales staff saw me. Not a single one would do more than glance at me and then look away. Nobody came up to me and offered assistance. I would think that this type of retail and service would know that the majority of its customers will require help.
For several minutes I stood there with no offers of assistance and several idle sales staff just gossiping or messing with their phone. Eventually I approached two employees that were chatting. I asked for some help and one of them told me they will not help me because I am not wearing a mask. I explained that my father just died and I was not aware of this mandate. He then smugly replied “too bad but sorry it’s our policy”. I asked if they had a paper mask I could use or something in its place. He told me to get my own mask and offered no solution or even a remote interest in helping me in any way. During this time several employees are just staring and did absolutely nothing. I said I guess I’ll just leave then. He said “yep”.
The callousness and rudeness shown to me was absolutely ridiculous. This place hires entitled rude little punks with no class or social values. They have zero business working anywhere a customer is involved.
I will never go back. I have also informed all of my family, friends, and business associates of my awful experience to ensure they will look at shopping elsewhere always. You’re a waste of retail space."
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