"I love the Coldwater Creek clothing but I purchased a Linen Big Shirt and it was too large and I did not care for the color. I followed the return instructions , tracked my return package and within 5 days it was at the return destination. On the same day the package was received I had a refund on my credit card. Since I was unsure when my refund would be posted, I sent an email asking that question and received a prompt, courteous reply. The refund and my inquiry had crossed paths. My experience with the company has been a positive one."