- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2023-05-08
1/5
After financial info
"They’re after your financial information; I started my account in February with a prepaid credit card as I won’t put my personal financial information online or on an app. I chose monthly payments (which, by the way, they actually get an extra $30 or more off of since you pay more to pay month to month), but the card only had enough for February & March, so over a week before my April payment was due to come out I tried to change the payment information to another prepaid card but got an error message. I opened up a support request & was basically told that they have the updated information & the payment would go through. Spoilers… It didn’t! Then I was told to contact my “financial institution” regarding it as apparently they were being blocked from accessing the funds - it HAD no Financial Institution as it’s a PREPAID card. But I was told the same thing over & over. I even went out & got another prepaid (same type as I originally opened with), only to have THE SAME THING HAPPEN, both with the error message & with their response… when they finally opted to respond (almost a week after I opened another support request, & that’s only because I got frustrated with the lack of response despite them assuring “24 hours is the maximum amount of time before our team gets back to you”). I was basically told the only way to move forward with my account/subscription- because they apparently have the most recent card on file & are again advising they’re being blocked from taking the funds - or close my account, is to electronically transfer them money or put my actual debit or credit information on their website. Over a week later, I still haven’t received an answer from the original request I put in.
If you use this app with a prepaid, you need to choose to pay the lump sum because otherwise they’ll demand your personal financial information! Even that’s no guarantee. If you use eHarmony, I hope you’ll have a better experience than I did!"
