- STORE REVIEWS
- PRODUCT REVIEWS
2014-04-26
1/5
"After ordering a rug from OKL and waiting as the delivery date came and went, I spent the subsequent 6 weeks following up to absolutely no avail. Though OKL answered their phones and were cordial to speak with, they had zero control over the merchants intent to ship the product, saying that their only 'protocol' was to 'email' the manufacturer once every three days and hope for the best. They could not call, email more frequently, or extend the process any further than that. Not only that but until I insisted on it, they were not following up with me either on the status. I had to follow up with them, for a total of 6 weeks without any progress at all other then...there was nothing that they could/would do. They did once say, the manufacturer responded and promised a ship date of two weeks (for the second time). This never happened. At the end of week 6 long weeks of me continuing to follow up, OKL sent m a simple email saying they were just going to cancel my order all together. At 9 months pregnant, and this being a rug for the infants room...I was perturbed. I can't physically carry a rug at this point and ordering another online was not on my agenda. Of course I complained. They were again cordial, offering a discount on my next purchase plus free shipping. I had no other recourse and accepted. I decided to purchase a bracelet, what looked to be a beautiful emerald green and gold cuff (a treat). I was actually pretty excited to receive it. It arrived yesterday and to my disappointment but not surprise, the cuff looks like an incredibly cheap and dull version of what was depicted on their site. It's awful (dare I say junk), nowhere near the value, quality, or attractiveness they claimed it was worth. The 'emerald green colour' was more of a pasty white with a tinge of green' and it's not returnable (I can see why). What a shame. I will never order from this company again. Never. It was a complete waste of money, time and energy."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
