- STORE REVIEWS
- PRODUCT REVIEWS
2017-12-18
1/5
Terrible Customer Service
"I purchased several flatware pieces online from Oneida and paid an extra $14.99 for a guaranteed shipping within 24 to 48 hours. When I received no e-mail that the order had shipped as promised I called customer service. After placing 2 phone calls and waiting approximately 15 to 20 minutes for a representative to answer without success I sent an e-mail. I received no response to two e-mails that were sent requesting that the order be cancelled. I also requested a confirmation e-mail to that effect.
I called twice more without success. Bottom line, I had to contact the credit card company to insure that no payment was made. It involved much time and effort on my part. DO NOT order from this company."
