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2020-09-14
1/5
Absolute Worst - Non Existent - Customer Service
"On Sept 9/20 I ordered 5 products.
My credit card was charged.
I received email confirmation that my order was received, and that I'd receive an email when the order shipped.
On Sept 11/20, I still hadn't received an email with shipping information.
Since I'd made other online supplement purchases in the past month, and also a purchase after the Healthy Planet order, and those orders all shipped within a couple of hours up to 24 hours (or next business day); I logged into my online account with Healthy Planet, so see if there were updates online.
Once logged in I noted my my order stated "on hold"
See below:
Order #100494116 - On Hold (Note)
There was no "Note" explaining why the order was on hold, even though beside on hold, it referred to note.
I immediately tried to call them to find out what was going on, and when I called there was no answer, just a pre-recorded rude, abrupt male voice that stated "WE ARE CLOSED", and this was still early in the afternoon.
After that I sent my 1st email inquiring as to why my order was on hold & hadn't shipped.
All I received back from the email was a canned response indicating my email had been received, and I was directed to canned responses to other situations that were dated 5 months ago, that didn't help my situation.
No one ever emailed back in response to my actual question as to why my order was on hold and hadn't shipped.
Today, Sept 14/20, I called at 12 noon, and was on hold until 12:31 pm, at which time, an abrupt male voice came on the phone & stated no one was available to take my call, please leave a message.
I left a message, but it's now nearly 4 pm, and no one has called back.
I also sent another email stating "URGENT" at 11:53 am this morning, again asking, why my order is on hold and why it hasn't shipped.
Again, I received no response back that answered my question.
It's now 5 days since I placed the order & I received the order confirmation email.
Despite multiple phone & email attempts I've received no response or assistance from anyone from Customer Service in the 5 days since I placed my order, nor has there been any notification that the order has shipped.
This is completely unacceptable for a Province to Province, within Canada order.
In fact, in the past month I've ordered Supplements from Vitamart.ca, NationalNutrition.ca, Well.ca, Capwork Laboratory & Amazon, and with all of those online stores, the email advising that my order has shipped with tracking info, was received within an hour or 2, unless the order was made late at night, in which case, the order shipped first thing the next morning or business day.
In fact, with Vitamart.ca, the order was ordered, shipped & received in 6 days.
I also made 2 orders for supplements this morning, from California, USA based online stores.
The NutiVita order was made at 11:39am, and I received the email advising that it had shipped, with tracking info at 1:31pm today, that's less than 2 hours, in an area of the USA that is very hard hit my Covid, and they can still get items shipped in a couple of hours.
I absolutely do not recommend anyone purchase from this company, they have no customer service whatsoever; no one answers phone calls or emails.
They take your money and you never hear from them again.
I have now started the process of trying to get assistance through the Better Business Bureau"
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