- STORE REVIEWS
- PRODUCT REVIEWS
2013-04-12
3/5
"Very disappointed. I order a lot of parts from Ncix, I run a small computer company and do a lot of builds and repairs.
Recently for a new build for a customer I went with an AMD Bulldozer 8-core processor from ncix. The first one I received the system was hanging at odd times and after running tests I realized that some cores would randomly stop working. I RMA'd the part, and after a couple weeks, NCIX confirmed that my tests were true and there was issues with the processor. They sent me another processor, which I tried and found to have the exact same problem.
I sent this one back, indicating I wanted a refund, and purchased a Phenom II quad core instead for this build, which works perfectly btw.
After a week or so, one of the tech specialists, emails me, saying that the processor I RMA'd has bent pins and that they cannot accept this to be returned... I indicated that if the pins were bent while I was using it, it wouldn't have even fit into the slot properly, which it did, it also would likely have not even booted. I had the exact same model of processor with the exact same issue, and now when I ask for a refund, they are attempting to say it is due to physical dmg...
NCIX has since agreed to accept the processor for refund, so I am adjusting the review accordingly."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
