- STORE REVIEWS
- PRODUCT REVIEWS
2015-05-02
1/5
"Tried to order a refurb ps3 a month ago, received an email saying order confirmed waited a week, nothing, contacted eb was told the order payment failed. Tried again with express shipping because the ps3 was supposed to be a surprise gift, called in eb to confirm, was told it failed because of my financial institution. Called my bank, they confirmed both transactions failed, and that it was on EBs end. Called EB back, they said i could go into the store and buy the ps3 refurb. So i did so. now 2 WEEKS LATER, i get an email and a $200 charge on my credit card, they shipped out the f***** ps3. They waited this long to try again and charge my card, it has screwed up all my bills, and now i have to wait a minimum 4 days for a refund. this is bullcrap, i received no explanation because the ass i spoke to from EB initially failed to cancel the order apparently, even though it failed. i was informed they retain your card information for 6 months! as if, and they will attempt to resubmit for 6 months. So now im out 200$ for no reason for several days. and what do i get for it? nothing, a meek apology from a customer service guy on the phone who feels like crap about what happened, but has no power to do anything except cancel the package and hope it comes right back quickly so i can have my money back. AWESOME. Not to mention i paid like 14 bucks to get express shipping, i done think 15 business days later is express shipping, and it just left yesterday it would still take 3 more days. so 17 days to get here for an extra 14 bucks. when i walked into the store and bought my item same day. There is no way to cancel an order online like they say there is either, you have to call them.
I don't recommend using EB online ever. I didn't receive any emails about the orders failing, the system failed to sync up information, so the initial order that failed still 2 weeks later, said order confirmed, I didn't receive any notice that the second transaction would be attempted so much later. I am very angry. You can pick up items up in store so whats the point in putting your card information out there on the web, to screw up your life. Thanks for nothing EB web. You cause serious inconvenience to me in my life, mess up my bills, and then offer me nothing but an Im sorry. Right on
Customer service via email REALLY sucked, i asked all sorts of questions and got nothing back but one response saying how to get a refund, not even an apology. The guy on the phone was nice, but the emailer really sucked, what a tool."
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