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Updated on: 2021-08-18
1/5
Worst attitude for being customer service reps!
"Worst customer service I have EVER experienced. Incompetent dismissive and EXTREMELY rude! Returned a defective product as instructed to by a rep. Received confirmation they received the item. 2.5 weeks later no refund has been made to my account. Called multiple times to inquire on status of refund. After calling for 7 days straight and transferred various times, last Rep said it was refunded (which it WAS NOT), nothing she can do. I asked for a manager and she hung up on me. Ended up having to make a claim with my bank! Saving a bucks or two ended up costing me close to $500 and a whole lotta hassle!! I must say there were 2 reps of the 9 that I spoke with were helpful AND most importantly NICE!! I believe we’re their names were Stephanie B and Alicia. A big thank you to them for giving an honest effort to help!"
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