- STORE REVIEWS
- PRODUCT REVIEWS
2010-11-01
1/5
"I placed an order on October 18 for Napolean Dynamite moon boot covers and a "Vote for Pedro" t shirt for my son's Halloween costume. The website indicated that the items were in stock. After a week, the shipping status on the website showed nothing, so I called for an update. When I finally got someone to answer the phone, I was told that the shirt was in, but the boots would arrive on Monday (10/25) and that both items would be overnighted to me. When Tuesday came and went, I emailed and called dozens of times- no response. The lines were either busy or went straight to voicemail, leading me to suspect that all employees just gave up and abandoned ship in the wake of the pressures of Halloween delivery. The result: I had to spend an entire day checking about 10 local costume shops to find the items for my son to wear to school on Friday. I would not have minded as much if this company had had the professionalism and courtesy to call or email me and tell me that the item (why didn't they just send me the tshirt, at least?) would not be in in time so that I could have ordered it elsewhere. This irresponsible and unprofessional conduct is inexcusable in ecommerce today- DO NOT BUY FROM THIS MERCHANT."
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