- STORE REVIEWS
- PRODUCT REVIEWS
2009-06-05
1/5
"I bought an LG KP 500 Cookie from MobileCityOnline. I loved the phone, but hated thier customer service. I am apprehensive about buying from online companies – anyone can build a website these days and make unsupported claims. Well, I thought I was being smart by calling and making sure that I speak to a real person before placing the order. I had to call twice - the first time the sales representative hung up on me in mid call! When placing my order I was careful to ask questions concerning their fine print: “Contents in box may vary”. I specifically asked if the phone came with a MicroSD memory card. The sales representative was rushed and just answered, “Yes, are there any more questions?” I asked a couple of more questions and was given similar short, hasty responses. I thought I had a good shopping experience, until I received the phone and the MicroSD card was missing. I called the customer service number the next day. I spoke to a different representative and she said that since the website stated that the contents varied that there was absolutely nothing she could do. She admitted that the sales representative should not have made remarks about the contents of the box with a high degree of certainty. I feel extremely disappointed! I asked a specific question and received faulty information! And what is worse, is that the company refused to stand by the original assurance that was made on the phone. I feel ripped off! Beware of this company. If you buy something, just be prepared to be misinformed and to battle with poor, unprofessional customer service."
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