- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2019-12-14
4/5
Products and pricing great, arrived in time; order status on web doesn't reflect reality
"UPDATE: My order arrived on December 14 via FedEx, exactly correct and complete, safe and sound and securely packed. Oddly, the order status on the YC web site still says "in warehouse", and--as far as I can tell--my credit card has not yet been charged. I have not yet received a communication from them beyond the initial order acknowledgement on December 4.
ORIGINAL REVIEW: On December 4, I ordered 3 Woodwick candles. Their web site promptly said that the candles were "in warehouse", so I expected them to ship the next day.
No such luck. Today, December 12, my order is still "in warehouse". When I try to call, I am told that the wait time may be more than an hour. (That is unacceptable.) On December 10 I submitted this issue on their web site. I received an immediate acknowledgement of my submission, but nothing since."
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2016-05-09
1/5
Purchases are not honored--the old "unavailable" trick
"I ordered an available DVD using a discount code. (It was in stock on their web site.) GoHastings never sent it. About a week after the order, GoHastings told me that the item was not in stock. I immediately saw that GoHastings was selling it on Amazon Marketplace for a much higher price; and the next business day, GoHastings' own web site was also selling it at the higher price. When I made an email inquiry, I was told "tough luck, re-order at the higher price." I called by phone and was told the same thing. Nothing but deceptive excuses."
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2014-11-30
5/5
"They correctly saved the tablet I had reserved, even though it later went out of stock due to high demand"
2011-08-25
1/5
"On Amazon Marketplace, they sold me an HP Touchpad on Sunday evening (4:54 p.m. CDT). I heard nothing from them until a cancellation notice sent at 1:34 p.m. on Wednesday.
Actually, I tried to call them on Tuesday. Their phone number listed on Amazon Marketplace was apparently bogus (continually "circuits busy"), but I called their parent company MacMall. MacMall refused to help me in any way, but gave me another phone number which was also bogus (continually "circuits busy")."
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2010-05-06
1/5
"I ordered a 16GB card. Fry's sent me a 8GB card. Worse, their return policy is the most atrocious I've seen in many years:
1) The return address on the packing slip is wrong. You have to use a different, semi-secret return address.
2) You have to supply your own return shipping container and pay your own return shipping cost, even though the return is entirely due to their own incompetence. Allegedly, you can fax your shipping receipt to a secret fax number in order to get reimbursed. We'll see.
3) You have to immediately pay for the replacement merchandise yourself, and simply hope that the warehouse eventually credits you for the returned merchandise.
4) You are not refunded the original shipping charge, even though (again) the return is entirely due to their own utter incompetence. Instead, they goofily subtract the shipping charge in a bizarre way from the cost of your replacement order.
Are they nuts or what?"
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Product Returns/Refunds/Exchanges
2007-08-21
5/5
"All went promptly and correctly with this order, for a 1GB DDR2 desktop memory module; and the module works flawlessly."
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2006-05-25
2/5
"Sent me wrong DVD writer. It turned out that they didn't even have the right one (the one I wanted). They sent me a shipping label to return the wrong one, and eventually credited me for the DVD writer, BUT NOT FOR THE $8 SHIPPING I PAID. My view is that if a return is ENTIRELY the company's fault, it should refund ALL my money."
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2005-08-17
1/5
"Today DVDsoon cancelled all of my pending orders, supposedly due to a change in accounting software, awarding me store credit for those orders. DVDsoon recommends that I re-place the orders using the store credit. But their prices are higher now, and they are charging significantly for shipping! (All of my orders are from when shipping was free.)
But here is the ILLEGAL part. Their Web site says that they DO NOT GIVE REFUNDS. Obviously, that is illegal for orders cancelled by the seller. I called up DVDsoon, and their automated system says to use a particular menu item on their Web site which does not exist. I could not get a human, because the automated system claims they are already closed for the day.
I will try again tomorrow. If I do not get a refund I will have to escalate. Do they really want the FBI to confiscate all merchandise of theirs crossing the border?
EDIT: OK, now they're really looking like crooks. They are no longer answering their phone at all--I only get voice mail."
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2005-04-07
2/5
"Order cancelled (apparently due to "pricing error") AFTER receiving official confirmation, and without any email of apology either!"
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Ease of ordering online
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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5/5
"Ordered Nero OEM Suite 3. Lowest price, quick shipping => no problems.
8/6/04: Ordered a digital wrist watch and remote control. Price too low to resist, quick shipping. Watch broke within a couple of months, but that's not the seller's fault. :)
12/17/04: Ordered a rechargeable shaver late Friday night, shipped out by early Tuesday.
Basically, I have never had difficulty with this vendor in multiple transactions."
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
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2004-05-20
1/5
"In late November 2003, I ordered an item for $69.99 from Buy.com, then attempted to cancel the order. The next day, Buy.com shipped the item anyway, claiming that my cancellation request was too late. Nevertheless, Buy.com recommended I refuse delivery of the item.
Buy.com shipped the item through a bottom-rung carrier, Fedex Home (a separate subsidiary of Federal Express). Fedex Home quietly left the package on my doorstep. I took the package to a Fedex office and instructed them to return it to the sender as delivery refused. I assume that Fedex did so, though Fedex Home does not, as a practice, document this kind of return in any way.
In late January, Buy.com still claimed not to have received the returned package, and refused to credit my account.
I have gone through Discover's dispute process, and Discover's own representatives have been incompetent or deceitful with me too. In the end, Discover is unwilling to accept any responsibility for its own incompetence/deceit, nor is it willing to assign any responsibility to Buy.com for the latter's incompetence or unscrupulousness.
The bottom line is, If you're going to purchase from Buy.com at all, use a *safe* credit card like Visa or Mastercard. If you return any item, you must re-ship it at your own expense through a *quality*, *trackable* carrier."
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2003-10-12
1/5
"I ordered a computer from Dell's Web site. Dell sent me a final order confirmation with order number and estimated shipping date, and the headline, "Here are the final details!" Dell also authorized (reserved) payment from my credit card.
Dell then silently cancelled my order several hours later. When I called for an explanation Customer Care gave me two different lies and several rounds of Touch-Tone heck. The next day, Dell sent me an insulting email implying that I "misused" their Web site (which would be a bald-faced lie, because the order was for a perfectly legitimate configuration offered by their own much-vaunted Custom Configurator).
I have seen strong evidence that Texas consumer law considers Dell's order confirmation email to be a legal acceptance of the sale, so Dell is probably violating the law in this case. If I had used a debit card instead of a credit card, Dell would have actually withdrawn my money instead of "merely" reserving it, and I think the legal case would then be crystal-clear in any jurisdiction: Once the merchant takes payment, he must fulfil the order.
By the way, Dell is *still* holding the payment on my credit card."
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