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2014-03-20
1/5
"5 minutes ago
I signed up for the free trial and was charged less than 2 weeks after receiving it for the monthly bundle. It is a month to month package and I feel scammed-being charged so quickly after receiving the trial. I called and cancelled but I still have to pay the shipping fee for the bundle that was shipped out the very same month. This doesn't seem right but I do want a refund so now I have to wait until they receive their product back in the warehouse from Fed Ex to get my refund of $41.90 minus a $6.95 restocking fee. I was NOT sent a confirmation or receipt for The Honest Company automatically withdrawing money from my banking account but I happened to log on to my bank account and catch a charge from their company. The Honest Company is misleading their customers and the product is mediocre. The lotion is incredibly greasy, the laundry detergent does not clean, and the balm has a faint orange/ citrus smell but does not heal. This is a real bummer and I was truly excited to try their products so I could share with my new niece or nephew due in June... but now, I will not be recommending this to anyone. This free trial paying only shipping for $5.95 is a way for the Honest Company to generate revenue by misleading their customers while gaining an automatic payment before the new customer can catch it and cancel. We did not trial the Diapers and Wipes. Hopefully they are better but Honest Company's name is a sham and the products aren't worth the time I was on hold or the headache of the auto-payment."
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