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2008-06-11
5/5
"Bought a bolt-thru kit for my Xigmatek cooler, and opted to use the cheapest shipping option (1st class mail). Received the item just 2 days later. Really nice to see the amount of attention they give to an order, however small."
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2008-02-08
4/5
"I ordered an item on the 2-5-08 that was supposedly in stock, but despite their claims to ship out nearly all orders within 48 hours, it's now the 8th and it's still listed as pending. My credit card has already been charged. No response from them to my e-mails two days ago asking them to either ship or immediately cancel and refund. If this takes any longer, I won't have any other option but to ask my CC company to reverse the charge.
It's sad to see a good shop go bad; I had no hassle whatsoever with these guys when I bought an $100+ case from them a couple of years ago.
Edit [2-11-08] - So the item actually arrived at my house today...but it's still listed as Pending on their website and still no reply to my e-mail inquiry. I'm changing my rating because it did arrive in an acceptable amount of time, and I don't like giving out bad ratings unless it's truly deserved (i.e. no item received period). But they could have avoided a lot of annoyance on the part of their customers (judging from the neg ratings below) if they did a better job of communicating.
Interestingly, the From address on the package is the manufacturer's address...not Case-Mod.com's. I wonder if this was drop-shipped direct from the manufacturer and Case-Mod.com didn't actually stock it..."
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2008-01-10
5/5
"Great prices and free shipping on the items I ordered. Best of all - arrived two days after the order was placed (shipped from CA to VA)."
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2005-08-14
4/5
"Overall, the transaction went very smoothly. Good price, the order arrived within a couple of days.
Two things I would note though.
The quality of the packing wasn't particularly impressive. While some retailers will put your order into a packing peanuts-filled box (even if the product itself comes in a padded box), this company put my order into a simple heavy duty envelope, no packing material whatsoever. Granted, the item is sealed in a heavy duty plastic package and it was fine when I opened it up, but I would have still liked to have seen some more care taken to protect my order.
Second note (and this is a problem with many retailers who use USPS instead of FedEx, and is therefore more of an FYI than a complaint). If your order gets shipped using USPS, then the tracking number that eBuyer sends you is essentially useless. USPS appears to be very bad about providing detailed/up-to-date info about the location/status of packages. In my case, my order arrived before there had been even a single update on the USPS tracker (it was stuck on "we have been informed to expect a package from eBuyer" or something similar).
Conclusion: If I found the best price for something I needed at eBuyer, then I would buy it from them. They seem like a fairly reputable retailer and would probably replace something fairly quickly if it was DOA (e.g. due to poor packing practices...)."
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