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2019-07-31
1/5
Watch what you buy
"I purchased two sets of ink for my HP Office Jet Pro 6968. the product arrived in a good time. I then tried to install the cartridges and the printer would not read the chip. The printer thought there was no ink in the cartridges. When I opened the cover to remove the ink, there was plenty of ink all over the place. the cartridges either sprayed or leaked ink everywhere. I thought I could rely on the stated guarantee so I called the company. I did not hear or understand that they wanted me to return the defective products because the agent stated that these cartridges did not have the proper HP chip in them. They were working on this problem but it was not finished. When I finally got straight what they wanted from me, it was to late, I had already thrown the ink away. The customer relations person stated that because I did not have anything to send back, there was nothing they would do. My suggestion is to be very careful when you order from this company. I noticed the other ratings and see that they are not well thought of."
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