- STORE REVIEWS
- PRODUCT REVIEWS
2006-02-22
1/5
"I ordered 3 Star War Action Figures as part of my 5 year old grandson's Christmas. The order was placed 12-5-05. I have not received anything as of today Feb.21,2005. My visa card has been billed. I requested a credit on my card if they could not deliver the merchandise. I have heard nothing from them. My credit card has not been credited. I tried calling them, but their mailbox was full. That doesn't surprise me. Evidently they are dodging the customers. I am a senior with limited income and 23.00 might not be a lot to some, but it's pretty much to me.
The worst thing is that my little grandson was disappointed Christmas because I had promised him Santa would bring the action figures to him."
Detailed Ratings
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Speed of web site
Web site reliability
Web site being easy to use
