- STORE REVIEWS
- PRODUCT REVIEWS
2015-07-21
1/5
"I ordered a used iPhone a couple of weeks ago. I was not home when the package arrived, so it went to the post office. When I went to retrieve it, no one at the PO could find it. They had me call USPS. I did. They called the PO, which confirmed they still couldn't find it. I was asked to file a claim on USPS. When I put in the tracking number, I was told the package hadn't been insured. But when I log into my account, it is classified as "USPS First Class Mail Insured (2-6 Days)."
It will be a week tomorrow that I wrote to Gadget Chest to try and clear up the matter and find out what my options are. Will they resend me the phone? Will they reimburse me? What is the point of insurance otherwise? I first contact them through their form online, then four days ago, I emailed them. There is no phone number. I have not heard anything back. I am frustrated because I paid a lot of money and still don't have a working phone. Maybe things are slower in the summer, but at least they could have sent a response to let me know they received the message and will get back to me.
I'm still hoping to hear from them in the next week or so. If I don't, I will be smearing their name all over every review site there is until I get some accountability."
Detailed Ratings
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
