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2018-01-08
2/5
Authenticity Papers Missing
"I ordered: Dale Earnhardt Jr. Fanatics Authentic Framed 15" x 17" Axalta Final Race Collage with Race-Used Tire From Dale's Final Race - Limited Edition of 188 in November as a Christmas present. Since only 188 were made it was to come with Authenticity Papers and it didn't. I reached out to Customer Service and got connected to Melita (by the way she deserves a raise), she said that they would be mailed separately. I got a post card that said go to the website to verify authenticity. I got to the website and put the code on the hologram in and it came back as not found. I reached back out to Melita and she asked me to email pictures of the product, which I did. She called me and explained I needed to register the hologram id online, which I did. Then it occurred to me that I may be able to put a bogus number in that site too, which I made one up and it came up "thanks for registering your hologram." It didn't even have the item I ordered, the products were generic. I asked her where we went from here. First of all on the picture the number 77 (was handwritten) out of 188 (which was typed), I found that odd.
Melita did everything she could to help me and went above and beyond but there was nothing else she could do. I want to first of all say that Melita is an asset to your company and deserves a raise.
Now to get to my complaint, my husband loves Dale JR and it was his last race, I want authenticity papers as it was stated online and be sure that this isn't some bogus bull crap that someone hand wrote. I ordered it on the official Nascar page. I am not a happy customer and would like resolution asap. My email address is ****@****.
Linda Dickey"
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