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Updated on: 2022-03-23
1/5
Poor quality appliances and poor customer service
"In 2020, I purchased $??k worth of upper end appliances for our new home. All appliances were installed in October. By January, 3 of my 7 kitchen appliances needed repair. My dishwasher spinner broke off which took 4 weeks to get replaced. My ice machine was not producing ice and my beverage cooler was not cooling. I called to contractor sales and spoke with a representative, whom I worked with at different times for each of the issues and he helped me with all of the issues that were occurring. I was told by this representative that I needed to come pick out a different beverage center because he had been receiving calls about similar issues with this model. Because of all the issues he went to upper management who he stated approved placing 5 year extended warranties on all of the appliances that were purchased as a way of rectifying all the recent issues I had. Shortly after all this my dryer quit working and I had to have it repaired. So within 4 months, out of 9 new appliances, 4 of those appliances all needed repair. Absolutely ludicrous to have so many failures. So now, one year later, my ice machine, once again quits working. I called to find out what warranties I had and who to call. They claim to have no records of such an offer. They can see where I called with all of the issues on the appliances but no extended warranties exist. When I spoke with management in the contractor sales department, I was told there was nothing that could be done at this point. Really???? High prices paid on what should have been quality products to be inconvenienced multiple times for repairs to find out promises were false and none existent and nothing can be done to rectify multiple issues. EXTREMELY DISSASTIFIED WITH PRODUCTS AND CUSTOMER SERVICE."
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