"I searched for a vendor to buy Devonshire and clotted creams as I could not remember where I had purchased it earlier. The English Tea store came up and since they had been in business for 15 years, I assumed they were reputable. I placed my order and when the shipping options came up, chose not to accept the free shipping they were offering but rather the priority because of the date it said I could expect it to arrive. Well, lo and behold the day it was "scheduled" to arrive, it's still floating around the postal system with an estimated arrival date of two days from now. When I contacted them I was told l should have paid even more for the "guaranteed" delivery date and special gel packs to ensure the creams would stay cold. The stuff they use only stays cold for 24 hours. So in essence since they only pack it to stay cold for 24 hours and it's going to take at least 5 days to arrive, I am expecting to have four unusable jars of cream. Eric was probably just following his script but in so many words, he pretty much expressed that it **** to be me for not paying for the premium shipping. My question is what reputable company ships perishables improperly packed. The last company I ordered from, posted a recommendation in large red fonts, if they felt you should reconsider your shipping choice before you were able to check out. That time I even opted to pay extra for an insulated zip pack since I lived in a rural area at the time. If there had been something like that when I checked out at the English Tea Store, I would have followed their recommendation but I actually went back and put together another order just to get to the check out to see if I missed something and not a single recommendation or alert showed up just the shipping options. . .shame on them! I placed my order 10/15, it was to be shipped 10/16 and arrived 10/18. It didn't even arrive a the facility until 10/17, 23 hours after they created the shipping label"