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2022-08-29
1/5
Never Again!
"I've always enjoyed ordering clothes from Roaman's over the years. I've occasionally bought clothes from there for my wardrobe. I felt like I could trust them as a co. In the past I'd be sent the wrong thing or its taken a long time but I got it. This time it seemed like it was taking a long time but I've been set up in the past to expect them to take a little longer to get to me and they'd always come. I felt like I'd never had any real problems. It never occurred to me that I should check within a month
I was ordering replacement clothes for funeral use as mine were no longer fit to wear. I wanted a few different options so i ordered some mix and match black outfit pieces. For me this was a large order $165.35.
Because these clothes were for funerals they weren't part of my daily wardrobe so I didn't put the priority on to monitoring their being shipped as much as I would have if I was waiting to wear these clothes to work everyday or to a special occasion. I just in the back of my mind told myself well I have some funeral clothes coming and you know no big deal they'll come whenever they come.
Now I know that doesn't seem like a lot of money to a lot of people out there but for me it is a lot of money I can't afford to make orders like that very often .
I did finally write concerned when i had realized how long it was taking the main response that I've got back was - we have a policy that we can't give any refunds or exchanges for anything within 60 days of their shipping it. Well I can relate to that policy. I understand the reason that policies like that are in place and you know they don't want to have to have returned merchandise long after the order date. The problem for me is that I never received anything and it's obvious with the tracking information. At first when I started checking on Romans website the dates for estimated delivery were being pushed further out and I didn't know why I just assumed it took awhile for them to ship . After I started looking more in depth on my own with the tracking number I realized it looks like it got held up in Houston. I never received these products that I spent $165.35 for. I feel like if they can't honor the order and they can't provide shipping that gets the product to me even if their delivery service is to blame I shouldn't be having to pay for that mistake. I placed the order in good faith I paid them the money they received their payment but yet I am not going to get the clothes because it's 60 days after the shipping date . I'm 16 days out of their policy(as of the last correspondence ) and they couldn't make an exception with me being 16 days out of their policy and it being their carriers fault. I'm so disappointed in this company. I can honestly say because of Roaman's unwillingness to work with me on this I will not ever be purchasing clothes from Roaman's again and I probably won't be purchasing from any of their affiliate companies either. Now I'm out the money and still need funeral clothes. I can't really afford to lose that much money. I don't know a lot of people who could. That's on me I should have been on it but I trusted them and I didn't read their policies. I guess I would just like this to be a warning to anyone else that purchases from Roaman's be more careful than I was - so you don't get screwed out of your hard earned money. I have lost faith in Roaman's for myself due to their unwillingness to resolve this issue when Its obvious that I never received the clothes.
I'm sure them losing me as a customer for their store and their affiliate stores probably won't matter to them at all - it's just the way the world is now. I was 16 days outside of their policy and apparently that's all that matters!"
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