- STORE REVIEWS
- PRODUCT REVIEWS
2017-11-10
1/5
miserable experience
"This has been a miserable experience. I have no idea why it is so complex to fulfill an order. They cancelled the order in error and I therefore purchased wheels from another vendor. I emailed to make sure that nothing was debited from my account, and they informed me it was all set. I then received an email stating that it was too late to cancel (it had only been one day since I ordered!). I then received another email stating that it had been canceled and the money would be credited to my account. Who knows what these people are doing, they are totally incompetent. I imagine I have a wheel set on its way to the U.S. right now despite extremely clear communication and assurances that it had been dealt with. Oh yes, and my account had been debited with the purchase price!"
