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Updated on: 2023-02-06
2/5
WARNING: MISLEADING SHIPPING FAQ
"I found the exact camera I wanted for a fair price on this website. I decided to purchase it slightly used so it was a few hundred dollars cheaper.
I paid an extra $33 for next day shipping, which I believe implied it would be shipped the next day.
In their shipping FAQ it says under used items, "Most orders get shipped the same day if received, processed and verified by 1:00 P.M. ET (Eastern Time) Monday - Thursday, and before 8:30 A.M. ET (Eastern Time) on Friday. Orders received after these times or those which require verification (see below) will be processed the next business day."
I ordered it on Thursday, 2/2 before 12 PM CT. It is now at the end of the business day on the following Monday (2/6) and my order still has not been processed nor shipped.
I contacted customer service via their chatbot, and they advised me they have no idea when I will receive my order. They said that used items take longer because they need to receive it from their warehouse, which was not stated anywhere online.
I specifically asked if they knew on average how long it takes to receive items shipped from the warehouse and the agent said she does not know, it could be any amount of time, days or weeks.
So, I paid extra money for shipping that could have been free at this point, and no help from customer service to ease my concerns. I also have to delay projects I needed the camera for. Yikes!
Update: I called customer service instead of using the chatbot again to see if there was any update. There isn't, but he was much more helpful and did refund me for shipping costs since it did not ship out next day. This at least eases the financial concern but still frustrating when I was led to believe the camera could ship quickly. More transparency on their website about used items would probably help other buyers from experiencing the same thing."
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