- STORE REVIEWS
- PRODUCT REVIEWS
2006-01-10
5/5
"Wow... I cannot believe all the nasty things people say about Columbiahouse. I have had Columbiahouse memberships since I was a kid - bought my first record albums through them. I have a membership now. I follow the instructions (fulfill the purchasing requirements, check off the box saying you don't want to receive the director's selection and send it back by the date noted), and when I've completed my requirements, I get a postcard congratulating me and offering me free selections. It's not rocket science, folks.. The guy who writes how he returns the director's selections because he didn't request them cracks me up - do you read instructions?! Columbiahouse, in my opinion, is a great way to bulk up your DVD or music collection at a low price. I don't know what all the fuss is about - I think people are just lazy and don't want to follow instructions and honor the agreement."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Overall customer service
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
