- STORE REVIEWS
- PRODUCT REVIEWS
2015-06-25
1/5
"I had a big problem with being charged for an order several times and dealing with a $600+ hold my card when I tried to contact someone. I called once and the woman was no help; she transferred me to three separate lines that kept me on hold of about ten minutes each until the same woman picked up the phone to again attempt to transfer me. Finally, I hung up and called again and spoke to a rude woman who also had no idea what she was doing until the call dropped due to poor service. For the third time, I called and spoke to a woman who began to help but soon became frustrated with herself and began to loose patience with both herself and me. Needless to say, it was not appreciated, and she was also no help. I have yet to find someone who can help me with my problem. Also, the website is poorly ran. At first, it seems organized and helpful but once you get to checkout everything goes down hill. The website had a great amount of trouble deciding whether or not my shipping was free (which it should have been) it kept bouncing between a $20 amount and free. Finally, it stopped changing, and I proceeded to check out. However, when I clicked, the final check out button, it failed to do anything, so I clicked again and again. Little did I know, it was going through half of the way by charging my card but never making an order out of it. Now I am out $600+ for the next few days until my bank disputes the charge and no new clothes on the way. I am beyond dissatisfied. Considering similar other reviews I have new read, your company should be very dissatisfied as well."
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