"Ordered twice from Glasses.com so far.
1st order: Bought Oakley Halfshock glasses. Came in with non-prescription lenses. A quick call to customer service (very apologetic and quick to remedy the issue) and new glasses were sent expedited with a free lens upgrade for the trouble. 8 months later, earsocks ripped (manufacturer defect I would guess). Another quick call and new glasses sent out free of charge (within 1-yr mfg warranty). Free return of defective frames.
2nd order: Bought Ray-Ban Rx sunglasses. Came in with no problems. Had for only 2 months. So far so good.
Try in-home experience: Got 4 frames very quickly. Tried them on. Sent them back. Got 4 more frames. Tried them on. Sent them back. Easy, free return, and no hassle.
Customer service: Very little waiting to no waiting time at all when calling in. Very friendly people. Quick to help you out any way they can to your benefit.
Prices: Better prices than most stores, especially if you don't have insurance. Their seasonal promotional savings are definitely worthwhile so I suggest waiting for promos before making purchases.
Rating: 5/5"