- STORE REVIEWS
- PRODUCT REVIEWS
2018-03-20
1/5
Waited 5 months for a $199 lidded jar out of stock
"Waited and waited talked to customer services, no update emails until I complained then they came every three days. Charged my AMEX business card and took forever to communicate 2017. Didn't learn my lesson and again Ordered over St. Patrick's weekend checked out on Monday 3/19/2018 my confirmation email didn't reflect my order as shipped. Talked to customer service and they didn't know how pillow covers and pillows w/inserts look on invoice she couldn't tell me how many full pillows with inserts she sees on my order vs. partial shipment. To boot they had wrong quantity and a different charged amount. Used the store's credit card to the tune of just under $500.00 she was VERY rude from the beginning stating she had already told me and wasn't going to repeat herself and refused to escalate me to supervisor or another Customer Service Rep. After a bit of silence I wished her a good day and ended the call from He**. So so disappointed in Ballard. Looked on Glassdoor for the Jacksonville, FL store and it had one-star rating..! 1 measly star for pay, mgt, communication and fear and gossip in store. I have spend plenty of money online commerce NEVER again at Ballard. Bunny Williams should be ashamed!"
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