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2013-09-15
2/5
"I ordered the Skyrim OST back in May of this year, even though the website stated it would take 4-6 weeks to deliver. A bit excessive I thought, but I really wanted the physical package so I went ahead and ordered it.
Within 2 days, card approved appeared on my order details, and my card was duly debited for the amount.
Four weeks passed with me hearing nothing. I emailed their support desk and received a reply stating that it would be shipped within 5 days, and that I would get an email when it was.
Five days passed - nada.
I mailed their support again, and heard nothing back. I them waited until the six week period was up and then emailed again. No reply. This went on for another month or so until I eventually raised a claim with my credit card company (around the end of August), who quickly refunded my money and said they'd speak with DirectSong's bank.
Amazingly (or not), within a week of me opening a claim, my order updated on their website to 'shipped', and a week after that the OST dropped through my letter box.
To give DirectSong their dues, the CDs were very well packaged and I am delighted with them. It's signed by Jeremy Soule as promised in gold ink, the pack is fairly sturdy and the sound quality of the CDs is top notch.
Whether they only sent the CDs because my credit card company had words with their bank, or because it genuinely took this long to sort out the manufacturing and signing I really couldn't say, but I am now the happy owner of my order.
Based on other reviews though, I'd strongly recommend using a credit card rather than PayPal if you order. I did, and was able to file a claim after the 4-6 week period - thankfully!"
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