- STORE REVIEWS
- PRODUCT REVIEWS
2004-07-12
1/5
"Place an order over the phone 6/22/04 with sales rep Rob after being assured that the Lexmark 6170 was in stock. I also purchased an extended 2 year warranty at the same time. Received 3 emails within the next hour confirming my order. Was initially told product would ship next day and arrive 6/24/04. After not getting any further emails and not receiving order morning of 6/24/04, called Upgrade Source back and was told it's now out of stock and wouldn't be back in stock for 8 business days. I cancelled the order and was told by Rob my credit card would be credited back immediately. After calling back and speaking to another "Rob" (short for robber?) twice last week and being told both times it was being credited immediately, the card still has not been credited as of today 7/12/04. This is a shady company and I STONGLY RECOMMEND PEOPLE TO AVOID DOING BUSINESS WITH THEM. They probably lied about it being in stock when I placed my oringinal order and have lied to me twice since. I'm now in the process of writing to my credit card company to have the charge removed by them and investigate Upgrade Source for credit card fraud. (incidentally, the product is still not in stock 20 days after initially being out of stock) I've since purchased it from another Vendor. I will never do business with Upgrade Source again. This is an extremely dishonest company!
7/27/04 My credit card company investigated and removed the charge illegally made by upgrade source on 7/24/04. They never had any intention of removing the charge after I cancelled the order. DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE THIEVES! Any company that has to resort to stealing money for products that are not in stock then lie about refunding the money and keeping it are not to be trusted, ever."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
