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2023-03-05
1/5
terrible. a total scam
"PLEASE stay away from JustAnswer! It is a totally unethical company, possibly fraudulent. They prey on people who do not read the fine print and happily charge you $40 or more monthly membership fee until you notice and/or complain. Check out the Better Business Bureau website which includes 100s and 100s of similar complaints about this company. Here is how they rip you off. You try their service just once - they offer an 7 day free trial - but they take your credit card info up front, so after 7 days they automatically start charging you a monthly subscription fee. Unless you carefully review your credit card charges each month you might not notice that you are being charged for a service you didn't even know you had subscribed to. In my case, I was charged $1000 dollars over 2 years - ok, I use my visa card for everything I buy and am not diligent about reviewing the charges at the end of each month. It was only recently that I noticed I had been charged $40 per month over the past 24 months. When I called their customer service they offered to refund only 3 months. This seems to be their business model. Hope that you don't read the fine print and realize that you have a subscription and then charge you until you notice and/or complain. Then if you complain they refund you a month or two even though you may have paid them much more and never even used the service except for the very first time during a free trial. Please don't make the same mistake that I made!"
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JA-Support from JustAnswer.com has responded
Posted Mar-06-2023We'd like to resolve this for you ASAP. We've reached out to you privately to gather more information. Once we are able to locate your JustAnswer account we can provide further assistance.
We look forward to hearing from you.
Best regards,
Meg at JustAnswer Customer Care
MegMK@justanswer.com or call 1-800-808-0645 ext. 55