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2024-02-15
1/5
NEVER BUY FROM HEBEOS!
"Don't buy anything from them. The website is a fake, pictures of dresses are stolen from other pages, they don't show real products. The company is a complete SCAM. They steal money and don't give returns.
My package with a wedding dress NEVER arrived, because they INTENTIONALLY issued a wrong delivery note and chose a type of pack, that was immediately returned to CHINA after the carrier failed to deliver the pack due to missing delivery info (the address provided was full and correct). They never informed me on the status of my order, I never received any tracking number for my parcel, until I contacted them myself asking for it, after which they just informed me that my parcel was already NOT DELIVERED FOR 2 DAYS whilst I wasn't even informed that it was shipped!!!
I went through 2 weeks of hell phoning constantly the courier company that was blaming the seller, and the seller just saying "the carrier company takes time" which was a load of bs, as they orchestrated all this so that my pack would never arrive. I even went personally to the main sorting centre of the Postal Services (30mins drive one way) to ask for my pack and twice I was told that such pack was nowhere to be found, although the courier website said otherwise - it was a ghost package!).
Customer service is non-existent, it is a bunch of fake profiles or bots, they don't speak proper English and they do not want to help you, they're plain rude and offensive.
I reported the case to legal authorities as they robbed me of 400 euros!!!
Report them everywhere! Share the bad reviews everywhere, spam their social media with your negative comments. That's the only way to stop this from happening to other people.
I was waiting for over a month to receive my wedding dress, I went through hell of stress (in already stressful situation), and I ended up having to go to another shop and spend money for another dress in the last moment, with the 400 euros being stolen until this day.
I never got any apologies from them, nothing.
At some point so called 'Cherry' offered me 50% return, for order THAT I NEVER RECEIVED AND NEVER SAW WITH MY EYES!!! I obviously refused, as at that point I have already gone through all the crushing reviews of this scam company here, and I knew that there will be no refund either way.
All you can do is give them horrible reviews (which they deserve) all over social media, and report them to authorities, as I am doing. This is just one o many chinese scam companies that just wait for you to make a purchase so that they can run with your money.
Stay away at all cost. Go find your dress locally. Don't give any money to this company. If you look closely at their website logo - it's pixelated, they didn't manage neither to fake this right.. I's a joke of a company, it's a not real."
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