- STORE REVIEWS
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2014-10-25
1/5
"I bought an Easton EC 90 SL (carbon) stem for over $200. (Order number 43739799). What they sent me was a cheap, carbon fake. I already owned this stem on my XC bike and wanted one for my road bike. I immediately noticed the inferior quality ( a piece had already broken away) and lack of internal serial number. I sent a series of photos to Easton Cycling in the U.S. and received an email back from Sam McInnis confirming it was a counterfeit part. PBK sold me a stem that has no guarantee of quality or strength and I shudder at the thought of the consequences of this piece of rubbish failing on a big descent. I sent it back and PBK refunded my money promptly but what is really telling is I got no word from them conceding it was a fake, nor any explanation or apology. This suggests either they knowingly sold me an unsafe, counterfeit part or they don't care. This is a timely warning to anyone buying carbon parts on-line. There are fakes out there. PBK seems to have no problem selling them at genuine part prices, despite the real safety risk and the illegality. The only reason I'm not riding around on a potentially dangerous stem is because I already owned one and noticed the inferior quality and that a part of it had already broken away. Why would anyone ever trust this company again after being caught out selling fakes? Who else is riding around on fake parts sold by PBK? Maybe I'll get an explanation here."
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