- STORE REVIEWS
- PRODUCT REVIEWS
2004-07-21
0/5
""
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-01-09
5/5
"AWESOME CUSTOMER SERVICE!! I purchased a Supercase TU-150 and the front door was broken (maybe from shipping, or manufacturer defect). I sent an email to their RMA department. They promptly sent a new one and emailed me TWICE, once to confirm the RMA and the second to notify that it shipped. And silly me, I threw out the keys (my mistake), I asked for a new set and once again, they swiftly sent them. Great job guys!! More businesses should follow their lead..."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-12-24
1/5
"I ordered a Mitsumi 54X32X54 Internal CDRW drive. Not only did the price not match Pricewatch on their website, there was no coupon option to adjust price. I ordered the unit anyway, and with shipping it came to $52.32, when it should have been $34.00 shipped! I explained this in the comments area on the order form and they cancelled the order without telling me. Today (2 weeks later) my customer asked for a status of her new CD writer and I look like a total jerk! Thanks guys...you'll never see another order from me!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-12-15
1/5
"I needed replacement of a floppy drive that I recently purchased. The drive was noisy and the disk was scraping on the drive heads. They said that if the drive worked and if the data could be read that the drive was not defective. I say they don't want to support a product because the markup on a floppy drive is negligible. Lousy RMA department--they were not customer oriented at all. I felt like I was making arguing with an insurance adjuster!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Favorite Stores
310 reviews
Least Favorite Stores
12 reviews
287 reviews
