- STORE REVIEWS
- PRODUCT REVIEWS
2003-03-05
1/5
"Same story as the other people.
Wanted to buy the Sony DSC-F717. Called and it was in stock. Ordered through the web and it said it was in stock. Check the status of the order 2 days later and said that it was pending. Person on the phone wanted to sell me a "package" for a couple lenses for $500 where I saw the lenses in another website for $200. Person said it was OK if I didn't want the package and that it was going to be shipped the same day. Wife called 1/2 hour later and it was back ordered for 4-5 weeks. Wife talked to manager and manager said that they publish the lower price so people order it. When they call they try to sell them these packages. If people don't buy the packages the item gets back-ordered. We cancelled the order.
We surfed a little more and found B&H Photo. Their rating on this website is very good.
Glad this type of website is here so we can avoid scams and/or companies like "Directsource". I bookmarked this website so I can check the companies before buying.
Hopefully we can clean the web from companies like this one or force them to clean their act."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
