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2020-11-11
1/5
Misrepresenting refurbished - horrible service
"Bought a Dell Latitude E7470 for my son to use for college. I picked a model that was represented to be in "very good" condition. 3 months in and we find the webcam doesn't work and the battery is failing since it is 4 years old. How can they sell a refurb and claim it is very good if the battery hasn't been replaced and the components all work. I purchased an extended pro warranty support but keep getting the run around since it is outside of 90 days. have spent a total of 8 hours on the phone so far, had to reload the operating system via tech support direction which wiped out all the programs (office, etc.) and cannot get assistance to resolve. Last call I got hung up on after being on hold for nearly 45 minutes. I thought I was getting a good deal but with having to purchase a battery and webcam and now trying to reinstall all programs, I have concluded that Dell refurbished computers are a colossal waste of time. Next time I will spend a bit more money and get something new, not going to be a Dell!!! :("
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