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2021-03-09
1/5
Horrible customer service and Order handling
"We have been doing business with us cutter or several years. My wife places orders for equipment and material and if there is a problem with a portion of the order she receives an email to that effect. I placed an order last week for material and waited for it to be delivered. I recieve an email stating my order was cancelled and refunded. I called the company at area code 425, and was offered by robo voice to hang up and I would recieve a call by representative. I did recieve a prompt return call from another area code. Yes your order was cancelled, the product is in house but not in 5yd length, only by the foot or 10yd. I waited a week to find out they couldn't cut 10yd in half or offer me the 10yd instead. I would have paid the extra. I have spent $$K's with this company and they dont care. I have purchased equipment and continued business with this company in spite of reviews. They treat you just as if they know they are the only game in town. Proceed with caution and if you can find someone else, pay the extra. Do not get into a position of reliance on uscutter. BTW, this is only the second review I have EVER posted about someone's business."
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