- STORE REVIEWS
- PRODUCT REVIEWS
Broadway Photo / A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway
2007-06-06
1/5
"This is a classic bait and switch outfit. The sort of things they do are most likely illegal. If I had the energy - I'd figure out where to report their fraud.
Placed an order for Canon Rebel xti. Their price was just over $100 lower than anybody else. The next day I received an email asking me to call and 'confirm' my order. When I called, 'sales person' advised me that the camera I bought was 'Japanese' version that comes with no warranty (in spite of the fact that the product description page states prominently at the top that camera comes with 1 year warranty). Other bizarre features were as follows:
- charger only works on Japanese current (ironically - current in Japan in identical to US: 110V)
- included battery is a 'starter' version with very low capacity (Canon makes no such thing)
- all menus are in Japanese only and it's not possible to set a different language (another lie; Japanese version of this camera that's sold in Japan has a selectable menu language)
- and finally the user manual is in Japanese only (that last bit being the only plausible scenario; of course anybody can get English manual in PDF formant from Canon's web site).
The guy strongly 'advised' that I buy the 'US model' instead which costs - incidentally - just over $100 extra. After I told the guy it's OK and I don't mind the Japanese model, he then proceeded to try and convince me that I need an extra battery and a memory card. I had already bought both of those - and didn't need a second set. Thanks for offering. He said OK and that my order would ship the same day. Later that day - I logged into their web site to check the status and found out that they cancelled my order. I sent an email asking why but they never replied.
I suppose no harm done. At least they did not add a bunch of accessories to my order without my permission - as they do for so many other people. Then again - I used American Express and disputing fraudulent charges at no liability to the customer is one of the Amex'es best features (unlike most debit cards that immediately take money from the bank account and most of the time - offer zero fraud protection; yep, that's a big reason why banks push them so hard)...
Bottom line - save yourself time and aggravation and stay away from these clowns."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2005-11-15
5/5
"Would be nice if PCAlchemy offered otehr ground delivery services - not just UPS."
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Favorite Stores
122 reviews
Least Favorite Stores
