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2022-08-31
1/5
Utter GARBAGE... They do NOTHING in house, it's all sourced out to blatantly obvious vendors
"Liz was very nice to communicate with, but Kara is a nightmare. She is extremely rude, too.
I sent a message on live chat, and accidentally transposed the last two digits of my order number. First of all, I know the notepads I ordered come from the Koozie Group (formerly Bic Graphic), but since the company I work for bought out an existing company, we need to reset all of our accounts and I didn't have the time to wait for all of that to happen- otherwise I'd have gotten them directly from Koozie for cheaper.
Anyway, Kara starts flying off responses that have nothing to do with my order, and once she started saying that, I realized I transposed the last 2 digits and provided the correct order number. She doesn't even bother to look at that, but instead tells me I can check my order status online. Yeah, that's fine and all, but doesn't answer my question of which facility is it shipping from, because the Koozie Group has two locations. I need to know which facility to determine transit time. So when I tell her that the information is wrong thinking she'd see that I provided the correct order number, she actually has the nerve to copy and paste my initial comment. So what did I do? Copied and pasted the comment where I corrected myself. What did she do once she realized she was wrong? She disconnected the chat... When I reconnected thinking I'd get someone else, I got this idiot again. She disconnected. I reconnected and got her again... I guess she's the only person that does live chat. She said she's not going to help me because I am being rude. She disconnected again, and blocked my email address from seeing the chat option. I guess pointing out that I gave her the corrected order number and she didn't notice is her version of me being rude. LOL
If anyone is interested in getting promo 10% or more below list price, contact me. I'm in this industry and can tell you where every single one of their items come from that if you can't go direct, a $50 LLC can give you access to all of these brands direct at a 40% discount or more."
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