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2017-02-07
1/5
Completely incompetent at everything except apologizing
"Everything that could have gone wrong in our attempt to buy a double wine cooler from Beverage Factory went wrong.
When I placed the order, they contacted me and said that even though the website said the items we ordered were in stock, the one was actually on backorder. So, they offered us a bit of an upgrade to two dual-zone fridges, instead of one dual-zone and one-single zone. Then, they ended up following up and said they could send the three-zone configuration, but in stainless instead of black. Again, that was a bit of an upgrade, so I said OK.
But, that should have been a warning sign that Beverage Factory doesn't know what they are doing.
When the "white glove" delivery occurred, the end freight company only showed up with one of the two fridges. After a few days, Beverage Factory determined that it had been lost... then found... but it was damaged.
So, more of a delay. Beverage Factory sent a replacement refrigerator, but that was also damaged in transit.
I was contacted and told that the one unit had just a small ding. I was offered another discount for our troubles. I told them to bring that fridge and I would inspect it... and would refuse if it was too damaged.
The "white glove" company brought it into our unit, only for us to learn that the bottom had been damaged pretty badly. One of the four feet was missing.
I told the delivery company and Beverage Factory to take that back. Oh, and to top it off, that second fridge was hinged on the wrong side anyway!
And to further top it off, the freight company scratched our floor pretty badly on their way out... because the fridge was missing a foot due to the damage.
So, the end result is going to be Beverage Factory picking up the original fridge, giving us a full refund, and getting the delivery company to fix our floor.
Lesson learned by me... this company had a really good price on a double fridge, but it turns out it was too good to be true. I wasted a lot of time and have gone through a lot of hassle... and almost a month later, I still don't have what I paid for.
What a mess. Be warned."
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