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Updated on: 2022-09-18
1/5
Don't waste your time!!!
"I bought a spyder from here Oct 21, at that time, we were told all the fluids were changed, brakes were good, and it was certified, they lied! I told them I was having issues with it but because of covid couldn't get it in the shop. Finally 8/9 months later I was able to get it in. I told them it was having brake issues and a few other things. They said they'd check it out. They had it about 2 or 3 wks, couldn't wait to get it back. Finally they called, went to pick it up, heading home had to get on 35 in rush hour traffic, semis and cars flying by. I applied my brakes and the floorboard dropped to the ground, absolutely no brakes!!! I had to go up into the construction area to stop, otherwise I would have gotten hit by a semi. I called them immediately, they told me they had no one to come tow my bike that I should limp it back to the shop. Again I told them that I had no brakes. They said they couldn't do anything. Called back again, asked for the service manager, he said they'd call the driver back to come get my bike. As we waited over an hour on the side of Hwy35, in over 100° weather, the guy showed up. He was pleasant and we were grateful when he got there. In the meantime, a can-am mechanic from another shop, stopped to help us, he said the oil hadn't been changed in a very long time, years he said (remember, the sales guy told us all fluids done and it was certified when I bought it). Black, muddy, thick oil spewing all over. The caliper blew. I could have been killed. If I would have gone maybe 1/4 mile up, I would have had no escape, the road was lined with huge blocks.
Anyway he got it back to the shop, the service manager looks angry. Instead of asking me if I was ok, he says, we didn't touch the brakes. It was on our service order receipt and that's one of the main reasons I took it in. Well finally got it fixed. However, we are having a difficult time trying to get the service order receipt for the second time in the shop. We have asked Brad, the GM, for it as well but the guy doesn't care. We asked for it again yesterday and we were there over 4 hours, but Brad did nothing to get that receipt for us. Not sure why they are intentionally keeping that from us, maybe to cover up their negligence?
After that, we went in again to get the service receipt and my hubby saw a trailer, asked the sales people about a spyder/trailer. A very rude kid said we couldn't buy it because of a recall. All he wanted was the trailer. Couldn't sell it alone. Went there yesterday and the trailer was sitting there, no bike, they had just sold the trailer, alone.
Yesterday, 9/17/2022, we thought we'd give them one last try since a bunch of our friends were looking to buy spyders, 5 total plus another who couldn't go with us yesterday. All of us are 60+, some retired and some own thriving businesses. Nice kid outside, very personable, likable. We chose him to help us. Great choice.
I had gone to Brad, one of the managers (ever meet someone who seems to hate his job and the people he works with plus he's another one that didn't think anything of my horrible experience, almost getting hit by a semi, because of their negligence with the maintenance of my bike) to let him know we were giving them one last try, asked them to please be nice to our friends. He couldn't even take the time to walk over to say hi or welcome them to the shop like a decent manager would. Remember they could have sold 6 can-ams, everyone had good credit, $$$, and bikes to trade in. They told us they used NADA, so we all got on NADA to get info on our bikes. These guys offered us at least $10,000 under the lowest price according to NADA for our bikes, fully loaded, jacked up the price with nonsense fees, and at 16.9%, totally an insult, guess they don't want repeat or any of our friends' business. They knew what all the bikes had by the VIN, all were kept up impeccably and fully loaded. After about 4+ hours of them wasting our time and ruining 5 sales for our sales guy, we all walked out.
While there we learned that a manager and two sales guys walked out on them the day before.
We also had a personal friend who was working there, which is why we went there to start with, he also walked out because of the poor management, terrible treatment to customers, and the shoddy way they conduct busines.
Brad could careless about repeat customers or customer referrals. Now I completely understand all the negative reviews they get.
They have now lost our business as well as the 4 others we were with, plus another friend. You can bet we'll steer others far away from this dealership.
I absolutely would NEVER recommend this place to anyone."
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