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preloader

Merchant Member

2/5
"I was under the impression that these parts were instock at there facility. upon check out it said i had free shipping but i needed it by the weekend so i placed in the notes box at checkout that if there was any additional shipping charged call me and ill authorize them or just go ahead and do it. No phone call then i receive the tracking info saying it was ground shipped but not estimated time of delivery so i called up and complained to find out when they would get here and he said it would be 5 days or so. and couldnt tell me exactly where the parts were coming from he acted as they were coming from cali where they were located. and that his shipping department has over looked the note of me needing it in 2 days. well my luck was on my side the parts came out of a different place a state away and made it here in time but i was disappointed in how the situation was handled on the phone as far as lack of information and missing my note. ill be ordering from someone else next time. very un professional."
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adistribution from Adept Powersports has responded
Posted May-26-2015

So really we should get 5 stars since we got you your order in 1 day (overnight) for free, correct?.

We also did not charge you anything for shipping - you got free overnight shipping. It was not "luck" that you received the parts the next day. I am not sure why you were under the impression that your order would ship from a warehouse in California - that is not true in most cases. We ship orders from the most optimal warehouse that has the items available.