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2022-07-22
1/5
If You Truly Need It The Next Day, Forget It!
"I ordered a phone from their website at around 3:30 EST on Thursday and chose to have it overnighted, as my phone's screen had died. Now, mind you, the business hours are 10:30 AM to 8:30 PM EST. Since it was to be overnighted, and this was well before closing, I assumed it would be shipped out, and I would receive it today. Well, I was incredibly wrong! When the charge was still sitting on pending the next day at around 12:30 PM (a Friday), I called. It was my displeasure to speak to the rep. I asked the individual why the transaction said pending, and I was told that if I had read the shipping policies, it takes three days to process (it says 1-3 days), and since it was Friday, it would not be shipped out until Monday.
When I asked why that isn't displayed prominently when one is ordering, I was told that I should read the policies before buying anything online. I said I purchase many things online and was told, "Do you, sir? Do you?"I replied that I don't think I should have to read through a long document to find this information out, and for the record, that information is at the bottom of the page. I was told it was not a long document. I then said that he had an attitude, and he replied that I should listen to myself. I then said that I didn't understand why I was being treated this when I was a paying customer. He then replied, "Oh, I'm a customer. I'm a customer." I asked that he cancel my transaction, and he said he already had because they didn't want people like me as customers. I then went and purchased the same phone from someone else. My experience was terrible, but I am glad it was good for others."
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2021-01-08
1/5
If I Could Give Them Zero Stars, I Would!
"If I could rate it zero stars, I would. I ordered a chicken coop on 12/21/2020. It was supposed to arrive at my house on 12/31/2020. It is now 1/8/2021, and I am now being told it will be here on 1/11/2021. I never received any email or text telling me it would be late. I just had to track it via a link I was sent. I finally called on 1/5/21 and was given an excuse that it was on a truck in Tennessee and would be unloaded that day and shipped out and I should receive it on 1/7/21. That didn't happen. It finally made its way to Georgia on 1/6/21, but is now sitting at a warehouse and they won't have a truck for it until 1/11/21. I was supposed to receive a refund on the shipping from the person I spoke with on 1/5/21, but they didn't do that either it seems. Today the person did refund my shipping, but other than that had few answers about why this was such a dumpster fire. I will never do business with them again. We will see if I get it on 1/11/21, as I have been told I would receive it before. Don't expect to get your items when promised, and don't expect them to update you about it. To say there is a lack of accountability and professionalism is me exercising Mother Teresaesque grace. Spend your money elsewhere."
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