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1/5
"I ordered online on the 27th of December. The next day I received an email saying that I had to call to confirm. The company is on the East coast and is only open while I’m at work. I called from work and wasn’t completely alert while doing it, though I did catch that the price wasn’t quite right. I confirmed and then after checking their online “order status” I called back to inform them I didn’t order two computers. After arguing with me about weather or not I actually ordered two online they finally said they would change it, but I had to call three times and email twice before I finally got to that point.
I waited until the 13th of January to call again and find out why the shipping status hadn’t changed and why there were still two computers listed on my order. The customer service lady told me that my computerS would be shipped the next day. ComputerSSS? I only ordered ONE. And the arguing begins again. Then she says, “oh did they tell you that you’ve been upgraded to the A75 S2292?” What?? No! I knew nothing about the S2292 and though I was leery, she did say upgrade. She said it would be shipped later that day. After I hung up I looked up the S2292…It cost more than the S229 and had a smaller hard drive. I tried to call back, but I was at work and by the time I was able to they the customer service department had closed. I tried calling the next day even though there was a tracking number on the order status, but on Fridays they close even earlier.
So on the 14th of January I sent an email to the three email address of theirs that I know, ****@****, ****@****, and ****@****.
And as always the response from that witty bunch was, CALL 1800 374 2324.
So I called again…First they tried to tell me, “but the computer we’re sending is better?” But it’s not the one I ordered and you’re charging me more money without my approval!
Then, “Well of course it cost more it’s a better computer!” He didn’t seem to understand that, had wanted the “better” more expensive one I would have put that one in the shopping cart.
So then the phone changes hands and someone else tries to tell me that I called and confirmed that order. I wasn’t convinced. His Jedi mind trick don’t work on me, so I told him that I was taking the charge off my card, and hung up. I found PriceMad on cnet also and it’s funny their order staus pages looks very similar, and guess what? When I put in my phone and order number…out came my order info."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
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