"Pricey (compared to the competition), but quite probably worth it in the long run. We've had absolutely no virus/malware/etc. problems since signing up. And perhaps more importantly, on a few occasions when a very strange "screw-up" -- involving Facebook and Windows live mail -- completely froze our computer, these folks fixed the issue, while I stayed on the phone line and watched their work on my screen. Pretty cool...we renewed for another year (at a discounted price!)"