"I purchased what was *supposed* to be a brand new Macbook Pro from them on Ebay. While I received it extremely quickly, I then called Apple to order AppleCare+. They told me the serial number had already been registered! I called 6th Ave, and the rep said she had one more "new" computer at that price, and I would need to buy it right then. There was NO chance I was going to fork over another $1800, so I asked for a manager to call me. I called again, the person told me that the listing was a mistake, and that it should have been a higher price. I again asked for a manager to call. The third time I called, I was told, "Look, there's nothing we can do except take your return. We'll offer you a $20 credit on your next purchase." So I returned it, got my refund, but it took a week from start to finish. Oh, and I'm still waiting for that manager to call!"