- STORE REVIEWS
- PRODUCT REVIEWS
2014-06-27
1/5
"DO NOT BUY!
I ordered a shoe from them over 4 months ago from this store. After having a severe issue with the shoe having a hole I quickly called there headquarters for an exchange on 4/8/2014.
After waiting 2 months for the exchange and getting nothing I called them up and they now told me they no longer make that shoe but I can exchange another "shoe for shoe". My original purchase was for $114.99. I quickly went back to there website and began my search. I couldnt NOT find anything in the $114.99 range but I found one for $64.99 and one for $49.99 which met my needs. I called them up and asked them for this exchange. They told me that store policy was I can only do a "shoe for shoe" exchange as they said. The problem is the shoe I returned to them was $114.99 and I would only be getting back my shoe worth $64.99. There is a $50 difference. They told me they can send me the $49.99 shoe in the "FALL" which is in 6 months from now. NO THANK YOU! Fine I thought, well at least refund me the $50 difference. They will NOT even refund the $50 difference saying the "shoe for shoe" exchange is enough.
Do they honestly think this is how the world works? Money has no value to them its just "shoe for shoe" is enough. Ridiculous place. Will NEVER shop here again. Very rude customer service agents Emily and Melanie. Laughing at me for thinking I was right!!!"
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