- STORE REVIEWS
- PRODUCT REVIEWS
2004-12-04
2/5
"I placed my next-day order and the item shipped right away, arriving on Friday. However there was a key part missing that never made it into the packaging.
When I called they said that they would try and get it out friday to be there by monday, but no promises. It'd be there by tuesday at the latest.
So I paid for next-day service, and I won't be able to use my product for five days. I feel like I got ripped.
The customer service people are generally rude and short tempered. Don't plan on asking them any questions, unless you can deal with getting a sarcastic response (some people's only form of authority in life lies only behind a computer screen).
I think customer service is important. Honestly, if the person I spoke too apoligized and at least pretended to care, I wouldn't be angry at all. I understand that shipping mistakes occur in life.
System-Mods puts little to no thought into their customer service. Their actions dictate their motto as being, "The customer is always...DUMB".
I may be dumb...but not dumb enough to buy from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
