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2010-04-08
5/5
"Excellent service and fast shipping. I had one item I did not like and sent it back for an exchange and credit. No prior authorizations needed,just fill out the sheet with your problem and tell them what you want to do. They sent email saying it was credited and the new item was sent."
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2008-08-22
2/5
"I bought the Canon 40D w/18-55IS lens for 904.00. I was contacted by phone wanting to know if I wanted ext. warranty and shipping insurance I kept aying no I dont. Finally after 10 minutes the guy (charles) asked what I would be willing to pay and I told him $75 for the 3 year warranty and he said ok and I'll even throw in the shipping insurance. When I was billed it was for $1066.00. I called and e-mailed about this, Phil who I spoke to said no problem I'll refund 91.00. Waited 10 days..no refund. Called again and talked to Mike, which I had to explain everthing to again, he said talked to manager and we will refund portion. Thats been another 5 days with no refund. Not to mention the lens I got was not the IS version which I had to send back and they were fast at shipping the other back however they say these items are the same as you would buy at any store they are not. No U.S.A. manufacturer warranty and the lenses (at least the first one I know for sure) was a refurbished one,It still had the refurb sticker on it. I thought with a lot of positive feedback on e-bay they wer decent but not really. I must say every one I have ever spoke to ther has been polite and no cussing or what have you but beware of the billing issues. The camera was New and the warranty is through Repairtech which claims the camera can be taken to places such as circuit city and many other places for repairs. I will NOT do business with these people again. Should have stuck with B&H or Adorama for my purchase. Just after writing this I checked and my money was credited to my card however, this should not have happened to begin with. Like I said before I will definately NOT buy from again. Save yourself the grief and hassle and buy from the normal decent retailers online as I should have done. I may have saved a little money but in the long run not really. Hope this helps as I try to be as honest as I can."
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