- STORE REVIEWS
- PRODUCT REVIEWS
2003-09-14
1/5
"Don't order from these people. I thought I'd get lucky and took a chance ordering from them, but no luck. The website said they had the part I wanted in stock. It wasn't sent for 2 days, so I cancelled it (on August 28). They charged my card ANYWAY and have not been able to get through on the 800 number or get a response to e-mail and it is now the 13th of September and the charge is STILL on my credit card. I'm so furious right now. DO NOT ORDER FROM THIS COMPANY! Trust me."
Detailed Ratings
Overall quality of the company
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
